After your shopper finishes shopping for your items, they'll start the delivery process. 

To make sure you get your delivery as expected, we recommend—

  • Turning on notifications for the Instacart app,
  • Keeping an eye out for text messages and phone calls from your shopper, and
  • Leaving helpful instructions for parking, gate codes, or other tips to find your home.

Shopper can’t find your location

If the shopper can’t find your location, they'll contact you via text or phone call. Shoppers wait 10 minutes before leaving the order at your door. However, they can’t leave orders with alcohol, prescriptions, or certified delivery items unattended.

We may cancel the order if the shopper can’t find or contact you.

Issues receiving delivery

If you can't receive your delivery in person, ask a friend or neighbor to get it for you. Just let the shopper know by adding a note in the delivery instructions or sending them a message.

Alternatively, you can ask them to leave the order unattended in a designated spot. We recommend adding the specific location you want them to leave your order in the instructions to ensure your delivery goes smoothly.

Wrong address on order

Did you place an order and realize too late that it’s heading to the wrong address? If so, you’ll need to reach out to us for help.

Payment issues

All payments for your Instacart order occur in the Instacart app or website. External payments such as cash, cheks, or 3rd-party apps (Venmo, Zelle, etc.) aren't necessary. You don't need to reimburse your shopper for any reason. 

Contact support if you have issues paying for your order.